e. It is used as a general communication and issue tracking tool, so. Email Markers Check. Fishbowl; LMS: Cornerstone vs. The new custom status added will now be visible for your agents in their accounts. KronoDesk is a well-known platform that ranks 83 among all Help Desk Software according to our research analysts and 4 crowd-sourced reviews from 1 source. (TCO) than KronoDesk, and KronoDesk is rated with the same score (83/100) as Nerdio (83/100). The top reviewer of Freshdesk writes "Phenomenal knowledge base and great for customer support functions, but not suitable if you are trying to solve problems and use assets". VersaSRS Service Desk offers users more features (16) than KronoDesk (7). Updated: November 2023. Streamline ticket workflows. Freshdesk; HR: BambooHR vs. Search Login. Freshdesk vs Inflectra KronoDesk: which is better? Base your decision on 15 verified in-depth peer reviews and ratings, pros & cons, pricing, support and more. MATRIX CTMS is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than MATRIX CTMS (51/100). The top reviewer of Freshdesk writes "Phenomenal knowledge base and great for customer. Bottom Line: Which is Better - e-ServiceSuite or KronoDesk? e-ServiceSuite is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated with the same score (83/100) as e-ServiceSuite (83/100). Browse to "Admin" > "Events" and use our event template wizards to quickly add common types of event or if you want more control, click "Add Event" where you can add many different types of event. 731,546 professionals have used our research since 2012. Freshdesk is designed to enable seamless customer communication across channels, increase agent productivity, and improve customer experience. Freshdesk is ranked 5th in Help Desk Software with 16 reviews while ManageEngine ServiceDesk Plus is ranked 3rd in Help Desk Software with 24 reviews. Phone Channel Configure Freshdesk's phone channel to efficiently manage all customer calls in one place. More information on customization is available here. 0, while ServiceNow is rated 8. Freshdesk is ranked 6th in Help Desk Software with 16 reviews while JIRA Service Management is ranked 2nd in Help Desk Software with 45 reviews. 4. KronoDesk offers more features (7) to their users than Oasis LMS (6). Use Cases and Deployment Scope. 4. Compare price, features, and reviews of the software side-by-side to make the best choice for your. Help Desk: Zendesk vs. Brands such as Hamleys, Bridgestone, Pearson, Dineout, etc. Freshdesk. 1. My business profile information is incorrect. Zoho is known for its customer relationship management (CRM) tool, but the platform also offers help desk software. Freshservice ServiceDesk is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Freshservice ServiceDesk. Vivantio Pro is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Vivantio Pro (75/100). Learn how to utilize help desk software and other ticketing tools to ensure the best customer experience with your brand. Freshdesk is rated 8. 0. Categorize, prioritize, and route tickets to the right teams by creating your own business rules. TalentLMS; Phone System: Nextiva vs. Tele-Support HelpDesk is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated with the same score (83/100) as Tele-Support HelpDesk (83/100). CUSTOMERS NOW EXPECT 62% 78% 57% Of customers have used social media for customer service Of customers pay more for a brand because of customer support Of the customers think that excellent customer service is of utmost importance Freshdesk makes it refreshingly easy to keep your customers happy Faster replies, personalized interactions, and seamless conversations across channels Source. Bottom Line: Which is Better - Oxygen Help Desk or KronoDesk? Oxygen Help Desk is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Oxygen Help Desk (50/100). Login Freshdesk and explore the product. KronoDesk offers users more features (7) than Aegis Help Desk (0). Get better visibility: Share every step of a ticket lifecycle. Go to Admin > Workflows > Customer Satisfaction > New Survey. Freshdesk is ranked 6th in Help Desk Software with 14 reviews while ServiceNow is ranked 1st in Help Desk Software with 26 reviews. Click on 'Enable' to enable. Robust customer service software like Freshdesk includes features for building a client portal and allows you to create and customize it to align with your brand. You may also examine their general user satisfaction: VCC Live (98%) vs. TalentLMS; Phone System: Nextiva vs. Enter your search term here. KronoDesk offers users more features (7) than SherpaDesk (0). Zendesk. KronoDesk offers users more features (7) than NetKeeper (0). Step 5. This can improve the customer experience and save time and resources for the support team. Freshdesk allows you to associate one contact with multiple companies and also remove companies associated with one contact. EasyVista is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than EasyVista (67/100). KronoDesk offers users more features (7) than IT Incident (0). There is a. HappyFox vs. Freshdesk offers objects that are native to a helpdesk system, like tickets, contacts, and companies. Zoho Desk. Product Information Reviews Pricing Inflectra KronoDesk Reviews & Product Details Inflectra KronoDesk Overview What is Inflectra KronoDesk? KronoDesk is an. Freshdesk is ranked 6th in Help Desk Software with 16 reviews while IBM SmartCloud Control Desk is ranked 19th in Help Desk Software with 2 reviews. More user friendly UI. 0, while TOPdesk is rated 7. Looking for the right Facilities Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. A customer service software enables businesses to offer customer support and strengthen customer relationships throughout the customer journey, especially post purchase. If you're an Administrator, you can also manage additional settings, add support reps and pay for your Freshdesk account. 0, while LiveChat is rated 0. If you have signed up before Aug 9, 2021, please click Previous. DOWNLOAD NOW. HubSpot Service Hub – aligning customer service with marketing. Freshdesk constantly monitors every account's activities for suspicious spam activity, like a sudden surge of emails or multiple hits on your portal within a timeframe. There is a clear winner in this case and it is KronoDesk!Bottom Line: Which is Better - Ivanti or KronoDesk? Ivanti is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Ivanti (77/100). KronoDesk using this comparison chart. Intelligent automation and productivity features. These tickets may have been created anytime (inside or outside the selected time period). Bottom Line: Which is Better - Universal Knowledge or KronoDesk? Universal Knowledge is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Universal Knowledge (76/100). The top reviewer of Freshdesk writes "Phenomenal knowledge base. Vivantio Pro is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Vivantio Pro (75/100). Here is the KronoDesk cost information: KronoDesk offers 8 pricing plans, details are described below. You can also review their general user satisfaction: LiveHelpNow (N/A%) vs. ServiceNow price starts at $100 per user/month + standard ITSM package , When comparing ServiceNow to its competitors, the software is rated 4 - lower than the. 0, while ServiceNow is rated 8. The Freshworks connector to Amazon EventBridge allows real time streaming of Freshdesk events with. KronoDesk is an integrated customer support system that includes help desk ticketing, support forums, and a knowledge base in an easy-to-use web-based interface. The top reviewer of BMC FootPrints Service Core writes "A flexible. Click on Install. Finally, once you are ready to start using KronoDesk, you will want to delete all of the sample categories, products, forums, threads, articles, help desk tickets and users, and then create your own categories and settings. The best alternative is osTicket, which is both free and Open Source. The web-based interface of KronoDesk® is ideal for managing your company's support desk. 1 and 6. Jive;. This card will list the number of. Try the following. LiveAgent is ranked 23rd in Help Desk Software with 1 review while ManageEngine ServiceDesk Plus is ranked 3rd in Help Desk Software with 24 reviews. There is a clear winner in. Spiceworks is ranked 24th in Help Desk Software with 3 reviews while Zoho Desk is ranked 7th in Help Desk Software with 13 reviews. KronoDesk® includes a powerful and flexible help desk ticketing system that can be quickly and easily tailored to meet your support needs. Freshdesk’s Basic Plans Lack Important Help Desk Features; Although Freshdesk offers a free plan and a basic plan that starts at $15/agent/month, you need to opt for their higher-end or premium plans (Available at $79/agent/month) to enjoy maximum benefits. 2. Categorize, prioritize, and route tickets to the right teams by creating your own business rules. KronoDesk is an integrated customer support system that provides help desk ticketing, online forums and a searchable knowledge base. There is a. Enter the privileges that an agent with this role should have by selecting the appropriate checkboxes under Tickets, Solutions, Forums, Customers, Reports, and Admin. Simpler ways to associate customers with accounts and organizations. To create a custom role for a collaborator, Go to Admin > Team > Roles. There is a. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. 3. E-Documents is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than E-Documents (55/100). com. Freshdesk is ranked 6th in Help Desk Software with 14 reviews while TOPdesk is ranked 20th in Help Desk Software with 4 reviews. Other great sites and apps similar to KronoDesk are Zendesk, Freshdesk, ProProfs Help Desk and InvGate Service Desk. This is just for your reference — to refer later in the bot flow. KronoDesk offers users more features (7) than Freshservice ServiceDesk (0). KronoDesk offers users more features (7) than AnswerHub (0). Freshdesk – robust ticketing system for efficient support. More often than not, this basic information falls short. Resolve issues faster: Quickly reach out to experts in your team to find solutions for complex problems. Bottom Line: Which is Better - @VIEW or KronoDesk? @VIEW is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than @VIEW (51/100). KronoDesk vs Supportbench. Zoho People; Inventory: Epicor WMS vs. IT Incident is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than IT Incident (79/100). Spiceworks offers users more features (16) than KronoDesk (7). Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base. The top reviewer of Freshdesk writes "Phenomenal knowledge base and great for customer. KronoDesk offers users more features (7) than DocLanding (0). The Starter plan is $19 per agent per month billed annually and $29 billed monthly. KronoDesk vs User. 3 against KronoDesk’s score of 6. Jive;. 731,546 professionals have used our research since 2012. BT Documents is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than BT Documents (62/100). Freshdesk- Customer Support Software. Excel), it is useful to be able to load in a batch of such legacy help desk. KronoDesk offers users more features (7) than Salesforce FullCalendar (3). There is a clear winner in this case and it is KronoDesk! Looking for the right Help Desk software? see inside KronoDesk's pros and cons, pricing,. You can import up to 10 custom themes and choose from them for each of your portals. Information Technology and Services, 1-10 employees. KronoDesk (N. Freshservice offers a range of pricing plans and extras. (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Eploy (71/100). Other great sites and apps similar to KronoDesk are Freshdesk, Zendesk, UserVoice and ProProfs Help Desk. The best KronoDesk alternative is osTicket, which is both free and Open Source. Unsure of what to choose? Check Capterra to compare Salesforce Service Cloud and KronoDesk based on pricing, features, product details, and verified reviews. ServiceNow price starts at $100 per user/month + standard ITSM package , When comparing ServiceNow to its competitors, the software is rated 4 - lower than the average Help Desk. Freshdesk is ranked 5th in Help Desk Software with 16 reviews while LiveChat is ranked 34th in Help Desk Software. Using a custom support URL and pointing the CNAME. KronoDesk offers users more features (7) than SimpleDesk (5). Reporting and analytics. Freshdesk Contact Center, Zendesk, JustCall. Fishbowl; LMS: Cornerstone vs. ManageEngine ServiceDesk Plus is rated 8. 1. Switching back to the old Freshdesk will not be possible. There is a clear winner in this case and it is. There is a clear winner in this case and it is KronoDesk!Information about KronoDesk including independent reviews; ratings. Create Freshdesk tickets from forms. While the default point scale is 3, you could also. KronoDesk offers users more features (7) than Rent an HR Process (0). Once your event has been added, click "Manage" and you can then manage all the different areas of your event. And if you have any questions, please email or call us at +1 (202) 558-6885. Freshdesk is rated 8. The best alternative is osTicket, which is both free and Open Source. KronoDesk using this comparison chart. 0, while Zendesk is rated 8. We performed a comparison between Freshdesk, JIRA Service Management, and ServiceNow based on real PeerSpot user reviews. LiveAgent is rated 8. 0, while ManageEngine ServiceDesk Plus is rated 8. 2, while Salesforce Service Cloud is rated 8. 08-12-2020 04:04 AM. 4. KronoDesk offers users more features (7) than Compass Regional Pro (0). View pricing plans for Freshdesk. Helping businesses choose better software since 1999 See full list on zapier. Freshdesk Our score: 9. With the new Freshdesk Portal, you can save time on portal. This can be done by creating a new automation rule under Admin > Workflows > Automations > Ticket creation in Freshdesk. Help Desk: Zendesk vs. KronoDesk offers users more features (7) than Service Desk+ (0). Foresight Intelligence Center is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Foresight Intelligence Center (81/100). Freshservice ServiceDesk is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Freshservice ServiceDesk (62/100). Quick steps to raise a ticket from the agent portal: Log in to the Agent portal. 740,545 professionals have used our research since 2012. There is a clear winner in this case and it is KronoDesk!Mojo Helpdesk Business is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Mojo Helpdesk Business (68/100). 5. Set up Conditions which act as a trigger for this particular rule. Choose the records you need to import from Zendesk to Freshdesk or vice versa. KronoDesk offers users more features (7) than Nerdio (0). Bottom Line: Which is Better - Freshdesk or KronoDesk? KronoDesk is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than. Zoho Desk’s Zia focuses mainly on sales and lead gen, and not support, whereas, Freshdesk’s smart bot, Freddy, assists your support team by answering your customers’ questions. To find the relevant endpoint for the API, please visit the Freshdesk API documentation. Freshdesk; HR: BambooHR vs. There is a clear winner in this case and it. Choose a point scale of your choice. To begin, you will have to create a category for the solution articles in your chosen primary language. Get going for free. For example, you could use a single-line text field to collect one-line details and you could add drop-down fields to give your customers a list of options to choose from. For starters, this web-based tool was made to help customers get fast, reliable, and straight to the point answers. Both tools offer the same amount of features. A sales CRM is a customer relationship management software that is necessary for tracking and managing processes in the entire sales and lead creation cycles. KronoDesk. Click Open and select Add to a team. Freshdesk; HR: BambooHR vs. On the other hand, the top reviewer of Zendesk writes "Useful customization features, robust security, and easy to use ". BMC FootPrints Service Core is rated 8. Go to Admin > Workflows > Automations. Updated: November 2023. The Freshcaller integration lets you handle calls, follow-up with issues, and monitor call performance right from Freshdesk. When they need you, Kronodesk's powerful ticketing system lets them. When you need an integrated customer support solution that provides help desk, online forums and support knowledge base. There is. No reinstallation of the software is necessary. Note: The Trello account used in this step will give access to all Trello boards for the app's functionalities. KronoDesk offers users more features (7) than FAMS (0). (TCO) than KronoDesk, and KronoDesk is rated with the same score (83/100) as WalkMe (83/100). A quick guide to setting up Field Service Management. Freshservice vs Freshdesk Pricing. This will take you to QuickBooks Authorization page. Sign up for Freshdesk +1 (866) 832-3090 +1 (866) 832-3090 +91 (44) 6667 8040 +44 (800) 808 5790 +61 2 8188 4692. 0, while TOPdesk is rated 7. Step #1: Drag and drop the basic entities of your report. CUSTOMER SUPPORT IS EVERYBODY’S BUSINESS With Freshdesk, your teams can work together to resolve customer issues fasters. Pros and Cons. If you can’t see those buttons, it means you don’t have the necessary privileges to modify their profile (the agent could be an Account Administrator and you might only have Administrator privileges). KronoDesk offers users more features (7) than Activate (0). Information Technology and Services, 1-10 employees. Go to Admin > Workflows > Ticket Fields. These are the headers based on Freshdesk identifies an automatic response. ManageEngine ServiceDesk Plus is ranked 3rd in Help Desk Software with 24 reviews while ServiceNow is ranked 1st in Help Desk Software with 25 reviews. Analyze trends and stay on top of tickets by allocating resources at. Freshdesk is rated 8. You can also change what language your portal supports here. TalentLMS; Phone System: Nextiva vs. Bottom Line: Which is Better - Google Apps Backup or KronoDesk? Google Apps Backup is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Google Apps Backup (62/100). KronoDesk offers users more features (7) than PHC Service. Freshdesk offers users more features (10) than KronoDesk (7). Setting up multiple languages in Freshdesk (for the support portal and the help widget) Customizing Freshdesk URL - Checks, impacts, and reconfigurations post change. There. The software offers multi-channel support, automation tools, gamification, and self-service portals to help businesses deliver high-quality customer support. 1. There is a clear winner in this case and it is KronoDesk!HCS Connect is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than HCS Connect (56/100). The best alternative is osTicket, which is both free and Open Source. There is a clear winner in this case and it is KronoDesk! Looking for the right Help Desk solution for your. Business. KronoDesk vs Bitrix24. KronoDesk offers users more features (7) than Agent. Looking for the right Business Process Management (BPM) solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. Integrated ticketing across email and social. Login to Freshdesk, an. Login Freshworks Go to Freshdesk. Make sure that the correct Slash command token (obtainable when you. 6, while SysAid is rated 9. The basic plans lack important features, such as skilled-based ticket routing,. ai Software (25/100). Contact Support +1 (866) 832-3090 +91 (44) 6667 8040 +44 (800) 808 5790Free. KronoDesk offers users more features (7) than e-ServiceSuite (3). Not sure if Freshworks, or KronoDesk is the better choice for your needs? No problem! 6sense comparison helps you make the best decision. Create simple workflows to automate the creation, prioritization, and routing of support tickets. Freshdesk emphasizes fast-paced setup—but without a dedicated onboarding team like Zendesk provides, the risk runs higher for issues during the implementation process. There is a clear winner in this. Additionally, you can examine their individual modules and pricing stipulations as well as other valuable facts below. KronoDesk competitors: Ranking: Ranked 28. You can let your agents pick which tickets need to be shared with another Freshdesk account by creating a custom checkbox field. KronoDesk offers users more features (7) than E-Documents (3). Fuss-free, user-friendly, and easily configurable; this web-based. The best alternative is osTicket, which is both free and Open Source. If you have created fields on Freshdesk already, please make sure to use the same number of fields and types of ticket properties. Freshdesk vs Freshservice. 741,208 professionals have used our research since 2012. 5, respectively) or their user satisfaction rating (96% vs. Bottom Line: Which is Better - Double-Take Share or KronoDesk? Double-Take Share is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Double-Take Share (55/100). There is a clear winner in this case and it is KronoDesk!Connecting your Freshchat with Freshdesk. KronoDesk offers users more features (7) than Virtual Construction (0). Freshdesk’s powerful AI, smart automations, in-built collaboration, and an agent productivity-boosting feature bundle can help you reduce your AHT in no time. Zoho People; Inventory: Epicor WMS vs. We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. The Growth plan is $49 per agent per month billed annually, and $59 billed monthly. alternative to Zendesk®. TalentLMS; Phone System: Nextiva vs. It has an easy to use webPraxedo is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Praxedo (82/100). KronoDesk offers users more features (7) than FoxPro (3). In order for KronoDesk to successfully connect to SpiraPlan to create incidents, you need to first enable the security permissions for REST API access. In the Freshdesk Marketplace, on the left side, click on the "Install" button. For example, an API call to retrieve a ticket with an invalid ID will return a HTTP 404 status code to let you know that no such ticket exists. In this article, we'll look at the Freshcaller admin settings on. The solution also al. Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. Help Desk: Zendesk vs. Freshdesk also gives you the nifty option to automatically send a customized thank you message after the customer responds to the survey. Learn how to utilize help desk software and other ticketing tools to ensure the best customer experience with your brand. Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. 99, KronoDesk is priced a notch under most others and is most advisable for business of all sizes. PHPKB Knowledge Base offers users more features (9) than KronoDesk (7). KronoDesk offers users more features (7) than Web Tracks (5). Administration. On Microsoft Team, go to apps and find the Freshdesk app. If you want to send an automated first response on all the tickets, then the. KronoDesk provides an online support forum for customers to raise issues with support agents and other community members. Start your free 30-day trial today!. There is a clear winner in this case and it. Step 3. The top reviewer of Freshdesk writes "Phenomenal knowledge base and great for customer support functions, but not suitable if you are trying to solve problems and use assets". Winner: Freshdesk. Read user reviews of OpenPhone, Kintone, and more. There is a clear winner in this case and it is. KronoDesk offers users more features (7) than ToolWatch Enterprise (0). 2. To add a Folder, click the desired category on the Solutions page. Go to Admin > Team > Roles > New Role, and enter a name and description for this role. Additionally, Freshdesk can automatically reassign tickets to agents when someone is taking a break. There is a clear winner in this case and it is KronoDesk!Help Desk: Zendesk vs. To learn more, read our detailed Help Desk Software Report (Updated: October 2023). Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. Freshdesk lets you create tickets from incoming customer issues and assign them to your customer support agents. Freshworks Neo Admin Center is a centralized console that provides Organization Admins with customizable controls to securely manage product accounts and user profiles from a single location for all your organization’s Freshworks products. Both tools offer the same amount of features. KronoDesk offers users more features (7) than Vivantio Pro (0). The top reviewer of Freshdesk writes "Phenomenal knowledge base and great for customer support functions, but not suitable if you are trying to solve problems and use assets". I’ve completed the OTP process, but I’m unable to send or receive any messages. Pricing starts with the freemium Sprout plan which. Looking for the right Help Desk solution for your business?Bottom Line: Which is Better - Aegis Help Desk or KronoDesk? Aegis Help Desk is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Aegis Help Desk (50/100). Compare Freshdesk vs. Click on New Rule from the Ticket Creation tab. 4. Need alerts and reminders to follow up on open/pending support cases. No reinstallation of the software is necessary. DOWNLOAD NOW. The top reviewer of BMC FootPrints Service Core writes "A flexible. Freddy suggests answers from your knowledge base. KronoDesk offers users more features (7) than e-ServiceSuite (3). Salesforce CRM offers users more features (21) than KronoDesk (7). 6. KronoDesk offers users more features (7) than Document Storefront Solution (0). KronoDesk offers users more features (7) than Creatio CRM (0). 0, while JIRA Service Management is rated 8. . KronoDesk offers users more features (7) than REALDoc (0). Both tools offer the same amount of features. Fishbowl; LMS: Cornerstone vs. There is a clear winner in this case and it is. There are more than 100 alternatives to KronoDesk, not only websites but also apps for a variety of platforms, including SaaS, iPhone, Android and iPad. There is a clear winner in this case and it is. Bottom Line: Which is Better - Records Management or KronoDesk? Records Management is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Records Management (52/100). N/A%, respectively). There is a clear winner in this case and it is KronoDesk!Document Storefront Solution is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Document Storefront Solution (62/100). ai Software is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Agent. You begin with a free sample import, so you can validate. The best alternative is osTicket, which is both free and Open Source. Intercom – real-time chat solution for user engagement. 1. 0. Start your free 30-day trial today!There are more than 100 alternatives to KronoDesk, not only websites but also apps for a variety of platforms, including SaaS, iPhone, Android and iPad. KronoDesk offers users more features (7) than Ivanti (0). However, integrations with MOBtexting and Teckst will help you achieve this.